Xpress Moving Vanlines

My move from New York to California was seamless thanks to Xpress Before chosing them, I got multiple quotes from various moving firms. Most of them were brokers, which I did not like because we would have no ideas who actually would have temporary possession of our belongings..
Xpress field rep, Tomas, followed up with me and visited my apt to give me a realistic and adjusted quote. After revising the inventory list, I signed the contract. Two days before the moving day, the office called me to confirm the date & time. On the moving day, the crew was on time, organized, professional and efficient.
Two weeks passed and on the west coast, our belongings arrived in a 16 wheeler truck safe and sound. We are very satisfied with them and definitely will use them for our next move (if they are available in California) we only hope the next move is a long time from now because moving is exhausting!

Move size: 2 Bedroom Home Service cost: $4567

Don't expect your items to be dispatched in a timely manner or delivered within your expected time frame.

My items showed up over six weeks after I had them loaded onto their truck!

Also don't expect a modicum of customer service once you pay their pick up fee. Office people became horribly uncommunicative, rude and unapologetic about the ridiculously long delivery wait time.

I have HUGE regrets about using this company.

Service cost: $1800

I hired this company to relocated my furniture from NY to SC, spoke to Winston of course he was extremely nice, I told him about all my items, explained I don't like surprises at the last minute to please make sure to have the right cubits feet, he said sure nop problem, gave me an estimate for $2800. I scheduled pick up the following day, I never got an email confirmation and I know that was my mistake, three guys came, they wrapped everything nicely BUT at the end my $2800 estimated became $4500 AND THEY WANTED TO IMPOSED A 20% TIP, I got on the phone with Winston and this time he wasn't the pleasant person I spoked to the day before, the driver was so rude that even told me he wasn't going to pay for my move, to make things short it took them all day to packed, my kids, dogs and grow ups were tired, I ended up paying $4500 and they can kiss my rear for their tip, they shipped my items on a later day not the promised one, I got my furniture 15 days later, they broke my Raymond & Flanigan living room leather sofa, two bins lost with my kitchen pots and pans, the guys that deliver to SC were extremely nice and respectful and I like to be fair so YES I DID TIP THEM,
I couldn't report them to BBB because they're not even on it
PEOPLE STAY AWAY FROM THIS CRAPPY COMPANY.

Service cost: $4000

AVOID AT ALL COST!!

Bottom line:

- Management is extremely unprofessional, unresponsive and rude.

- Cost goes up from quote magically.

- Movers are careless and actively hide any damage they cause to your furniture, to avoid receiving less tip.

- Claims department makes you feel you are being scammed.

- Below is a detailed description of our experience, to persuade everyone NOT to go with this company. The city is full of good companies, just ask around and do a better homework than we did.

We unfortunately hired this company without looking at the poor reviews available online.

As also indicated by other reviewer, they were extremely active when it was time to get hired. However, as soon as the issues began, they vanished off the face of the earth. No response to emails or calls.

After a detailed assessment of the size of my apartment, and the furniture and other things in it, I received a quote from an individual named Sam. I specifically asked him to confirm if the quote included each and every cost we would incur, with no possibility of it going up. Sam confirmed without hesitation.

On the day of the move, three movers showed up. The moment they walked in, they began throwing around reasons why this move would go up in cost, etc…

The movers were extremely careless, they threw things like they were rocks. At some point I decided to tell them to stay away of certain things, which I preferred moving myself.

In the new apartment, we noticed damage on one of the closets. We asked the movers and they responded that it was due to the poor quality of the furniture (yes, seriously). Note that we had already moved the same furniture to three different apartments in the past, with zero issues (different company, obviously).

As the move continued, my wife noticed that one of the closets was not being delivered. After the damage to the other closet mentioned above, she became concerned that the delay could be because they had also damaged this one (this one had mirror doors, so it was more delicate).

So, she asked specifically whether the delay was because they had also damaged the closet. The movers responded “NO, everything is fine”.

Once EVERYTHING else had been delivered, and after (again) confirming everything was fine, the movers demanded payment, and collected their tip.

Immediately after, the missing closet appears and the mirror was broken (surprise surprise?).

The wrongdoing was so evident, that the movers signed a document stating “Closets were damaged! The foreman and the XPress Moving Vanlines Claim Department will take the claims!”.

I called Sam, but he was obviously not available, so I got to talk to Anthony (lucky me). I reported the situation, and asked to be reimbursed on the tip. I obviously did not want to give a generous prize to these shady / bad faith individuals. Instead of apologizing, Anthony took an extremely rude and aggressive tone, said that my request was ridiculous, and refused to return the tip or offer any solution.

The following day, some unidentified representative for the company (email was simply signed as “Manager”) offered apologies for the inconveniences, and referred us to their claim manager, Robert.

For our peace of mind, my wife and I decided to simply follow the claim process and avoid unnecessary interactions with management. That’s when we got frozen in time…

Robert asked for certain paperwork, which we returned promptly. We followed up with weekly emails asking for status. Each delayed response from Robert (approximately one week after our follow ups), promised prompt review of the documents, and a solution. After two months with no progress, we again emailed Robert. After another week, he provided some made up excuse, and said he needed the paperwork to move forward (same paperwork we had provided 2 months ago).

Today, I decided to call Sam again. No response. Instead, I got a call from Anthony (the rude and aggressive guy who refused to reimburse the wrongly-obtained tip). In a condescending tone, he indicated that companies have departments, and that neither him nor Sam (the guy I contracted with initially), would intervene.

After being interrupted multiple times, I attempted to convey that I had asked for their intervention, as managers and contracting parties, not because we did not want to follow policies and procedures, but because Robert was completely unprofessional and negligent, and after the terrible experience we had with the move, we were now in this terrible position in which they had put us in. He continued his aggressiveness, and basically told me that I did not understand how companies work, and that I would get nowhere.

I may not understand how THIS so-called company works, but I certainly understand honoring commitments, good faith in dealing, treating customers with respect, and taking care of them if any issues arise. Xpress Moving Vanlines will do none of those things, and you will regret hiring them.

Move size: 2 Bedroom Home Service cost: $2280

I would rate this move as excellent but for the miscommunication over what the movers thought they were moving and what the office told them.  If you're thinking of using this company, make sure to be as specific as possible about every item, large or small.  However, after we got everything sorted out between the office and the movers, I could not have been happier.  Amil was the foreman and his other two crew members were outstanding.  These guys were just great. They took such great care of all the items, wrappping them and protecting them.  I had several very heavy pieces that they navigated down narrow stairs with expert judgement and care.  Not a scratch anywhere.  I would recomend this company to anyone - just be sure your estimate covers everything you're moving.    .

Service cost: $1172

We find Xpress moving vanlines on the net.I looked few reviews about them and most of it its good,thats why we choose them.
We moved a five bedroom house and we wanted full packing,when the crew show up Steve and his workers don't waste time start packing and loading everything.
Steve made our day very easy and smooth
The estimte was $9867 and we end up to pay $11234 which is not bad,before we reserved our move they told us with full packing the price can change.
Delivery guys were exelent to
I recomend this company for everybody my experience with them exelent.

Service cost: $11234

My name is Connor.
My overall experience with X-Press Moving is amazing from the very start. I moved from Brooklyn,N.Y. to California,and I just received my shipment 2 day ago. Everything arrived in great condition and the delivery crew assembled everything for me and placed all the items according to my instructions. Very important that there was no surprise,hidden costs upun arrival. The pick-up crew was really amazing. The foreman,Steve ,really made our move a great experience. They showed up 5 minutes before time,Steve introduced themselves and explained everything to us in great details.That guy is a real source of knowledge,experienced and professional.he made sure we were fully aware of our quote before we actually committed to the move.Very fast ,professional crew. Our cost went up 700USD compared to the original estimate,but we added stuff to the original list and needed some packing,too.My final bill was 4731$,which compared to the other quotes I was given was still very good.From the pickup to delivery all it took was 9 day as they promised previously.The company kept me up to date by calling me severeal times regarding the delivery time.The dispatcher,Mike ,was also very helpful. All in all I would recommend this moving company.

Service cost: $4731

Let me start from the beginning. Frank, the salesman was fantastic and very helpful. He made me understand everything about the move and he gave me an estimate in e-mail from the cost of my big local move. The estimate was $4458. I tried to pack everything but we talking about a lot of stuff so I asked the movers on the move day to finish my packing. What is cost me a little extra but for that job what these guys did for me. It was worth it. The foreman's name was Steve and he was superb. He explained for me the contract before they started the job so detailed and so proffesionaly. His crew was moving fast and no damages. Very good guys and top of this funny. The move was a lot of fun and no headake. By the end of the move I was glad to say thanks for Steve and his crew for the hard laber. I'm suggesting everybody to use X-Press Moving Vanlines. I paid 4800 in the end and they just made me happy with the service.

Service cost: $4800

Well lets just say fred at sale will give you a quote and whatever that price is you times that times 5 and that is what you will pay. the movers alex picked a small dresser up and dropped a drawer out of it and it hit the floor, alex picked up the drawer and put it back in the dresser as I was watching him and he didn't say anything. I told him you know that was broken by the fall and he stated no. I will say when we got our stuff we were missing boxes and a lot of things damaged and broke , they say you pay for insurance well that is a joke I started a law suit. please avoid at all cost.

Service cost: $3233